Terms of Purchase

Information about purchase and delivery of Pure Hazelwood products

Warning! You are currently on our main website that only allows delivery to Canada. However, we ship worldwide!

  • For delivery in Europe: Click here  Europe
  • For delivery in USA or any place other than Canada or Europe: Click here USA / International


Where Can I Buy Pure Hazelwood Products?

  • Brick and Mortar : search on our "Points of sales" page for a store in your area.

N.B. : Unfortunately, we don't keep track of each retailer's inventory.

  • Online : Click here to see our products!
  • By Phone : Call us at +1-819-791-0777 (or Toll Free: 1-866-535-0148)
  • At our offices : At 3551, King East Street, Sherbrooke (Quebec) J1G 5J4.
    • Our business hours are the following:
      • Monday to Thursday, from 8 AM to 4 PM (ET)
      • Friday, from 8 AM to 12:30 PM (ET)
    • Payment options : Cash, Visa and Mastercard.


Processing and Shipping Orders

All orders are processed within two (2) business days following their reception. A notification is sent by email when the order status changes to "Complete", which means the order is in on its way. Small orders are shipped by Canada Post, by regular mail (no tracking number). Shipping times are the following:

  • Quebec : 2 - 5 business days
  • Canada (except Quebec) : 3 - 5 business days
  • United States : 4 - 9 business days*
  • Europe : 2 - 5 business days (from our France warehouse)
  • Other destinations : Contact us for more information

*Excludes possible custom delays.

In case of non delivery: Contact us with your order number and your shipping address.


Prices, Shipping Charges and Tax

Taxes and currencies are the following:

  • Canada : Current taxes apply on products and shipping charges. Prices are displayed before tax, in Canadian Dollars ($).
  • États-Unis : No tax. Prices are displayed in US Dollars ($).
  • Europe : Current taxes apply on products and shipping charges. Prices are displayed in Euros (€) and including taxes.
  • Autres destinations : No tax. Prices are displayed in US Dollars ($).

Shipping charges are the following :

  • Canada
    • Order of $50 and up before tax : FREE
    • Order of less than $50 before tax :
      • Minimal charges of $4.50 (in a padded envelope).
      • Bigger order (ointment, lotion, multiple items) : From $7 to $13.
      • The exact amount will be displayed after you enter your shipping address, before final revision of the order.
  •  Europe
    • Order of €40 and up (including tax) : FREE
    • Order of less than €40 (including tax) :
      • Minimal charges : €3 (including tax)
      • Bigger order (ointment, lotion, multiple items) : €7 (including tax)
      • The exact amount will be displayed after you enter your shipping address, before final revision of the order.
  •  Other destinations
    • Please Contact us with a list of the items you would like to order and your shipping address for more information.

N.B.: Prices and shipping charges are subject to change without notice. Custom fees are the customer's responsibility, but very unusual.

Payment Options

  • Online (Secure Payment)
    • Visa
    • Mastercard
    • Paypal (creating an account is optional for most countries)
  • By Phone
    • Visa
    • Mastercard
    • Paypal

We also accept checks or bank transfers (shipment of the order upon reception of payment). Contact us for more information.


Exchanges and refunds

Unhappy with your purchase? It is possible to return an item for exchange within 10 days after purchase. To do so, we request that you contact Pure Hazelwood Inc.’s customer service by email (, by phone (819-791-0777 or Toll Free: 1-866-535-0148) or through our contact form. The item must be in perfect condition, in its original packaging and must not have suffered any damage. By returning the item, you authorize Pure Hazelwood Inc. to charge you the shipping fee for the replacement item.

For reasons of hygiene, Pure Hazelwood Inc. will not accept returns for items showing signs of use and will not grant an exchange or refund for such items, except in case of a manufacturing defect.

In the case you do not wish to exchange the item you are returning, we will send you a store credit to use at The amount will correspond to the price of the article, minus the shipping fee if needed. No cash credit will be granted.

If you receive a defective item or your item suffers an unusual breakage within a reasonable time period, Pure Hazelwood Inc. will repair the item and return it to you at no charge. In cases where repair is impossible, Pure Hazelwood Inc. will replace the item, or send an article of the same value if the defective item is discontinued. The cause for this breakage will be determined by Pure Hazelwood’s analytical department upon reception of the item. If the breakage seems to have been caused by normal wear and tear or misuse, Pure Hazelwood Inc. reserves the right to return the item to the customer as is.


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